Shipping policy

At Tarantella, we work with Envia.com to ensure safe and efficient shipping. Please read the following information before placing your order.

Shipping

Order Processing: Orders are processed within 1–3 business days before being shipped. Please note that processing times may be longer during collection launches, sales, holidays, or high-volume periods.
Delivery Times: Shipping times vary depending on the destination and the shipping method selected at checkout. Delivery estimates are provided by the shipping carrier and are not guaranteed.
Shipping Costs: Shipping rates are calculated at checkout based on your destination and package weight.
Tracking: Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipment.
Delays: Tarantella is not responsible for delays caused by the shipping carrier, customs procedures, weather conditions, or other circumstances beyond our control.
Incorrect Shipping Address: Customers are responsible for providing the correct shipping address. If a package is returned due to an incorrect or incomplete address, the customer will be responsible for the cost of reshipping the order.
Lost or Stolen Packages: Once a package has been marked as delivered by the shipping carrier, Tarantella cannot be held responsible for lost or stolen packages.

We accept returns and exchanges within 3 calendar days of the package being marked as delivered.
To be eligible, items must be unused, unworn, unwashed, free of odors or stains, and returned with all original tags and packaging.
Returns or exchanges due to incorrect sizing, fit, or change of mind are welcome; however, the customer is responsible for all return shipping costs.
If an item arrives damaged, defective, or you receive an incorrect item due to an error on our part, Tarantella will cover the return shipping costs and provide a replacement, exchange, or refund, subject to product availability.
Any damaged, defective, or incorrect items must be reported within 48 hours of delivery by emailing orders@tarantellatarantella.com with your order number and clear photos of the issue.
Once the returned item has been received and inspected, refunds or exchanges will be processed within 5 business days.
Refunds will be issued to the original payment method whenever possible by shopify payments.

Unless otherwise stated, items purchased during promotional sales or marked as Final Sale are not eligible for returns or exchanges.

International customers are responsible for any applicable customs duties, taxes, import fees, or other charges required by their country. These fees are not included in the purchase or shipping cost.

If you have any questions regarding shipping, returns, or your order, please contact us at orders@tarantellatarantella.com